Shipping policy

Shipping, Customs and Taxes

All packages leave our own offices in Qingdao, China by Fedex or DHL, and are insured with “signature at destination”. A tracking number for the package will be sent to the customer by email. In all cases, the courier company will attempt immediate delivery, and will try to locate the customer to reschedule the delivery if it is not available. The company will not be responsible for lost or damaged packages, in which case it is the customer who must be responsible for making a claim to the transport company.

Customer will be responsible for customs regulations (import/export taxes), VAT or storage charge of their own country. Therefore, please inform yourself of your country's customs regulations before purchasing.

If the customer returns a package, it is the customer's responsibility to send the package with an insured, tracked and signed for service. The company cannot take responsibility if the package is lost or damaged during transportation.

It is the customer's responsibility to correctly complete the customs declaration form. The customer must indicate that it is “return of product to the seller”. In the event that the company is charged any type of customs, VAT or any other expense, that expense will be deducted from the total refund.

Reception and inspection:

Upon receipt, your piece will be inspected and the return will be accepted as long as the following conditions are met:

  • Hair must be in the same condition as received, without alterations of any kind including re-styling, bleaching, dyeing, cutting, styling, washing, clip/hold modifications or any use of hair products whether shampoo or conditioner.
  • The product must be in its original packaging.
  • Hair must be well combed and placed within the original net.
  • The item must be free of odors. If the returned part has any odor, it will automatically not be eligible for a return.

If the item does not meet the conditions mentioned above, the company reserves the right to refuse the refund/exchange and the product will be returned at the customer's expense.

Return Instructions

These are the steps to follow for a return:

  1. Please read the information on this page carefully if you have not already done so.
  2. Fill this return form .
  3. Wait for the company's response.
  4. Send the package according to the instructions above (signed, insured and tracked) within 3 days of the company's response and acceptance of return.
  5. Refund will be issued once merchandise is received and inspected.

Need help?

Contact us through this Contact Page in the “email contact” section.