Shipping policy

Last updated: October 17, 2026

1. Where we ship

We ship to the countries you can choose at checkout: the European Union, the rest of Europe, Latin America, the United States, Canada and Israel. If your country is not on the list, write to us at support@naishair.com and we will tell you whether we can ship to you.

2. Shipping cost

Shipping is free on all orders, with no minimum amount that you have to reach.

3. Where we ship from and with whom

Orders leave our logistics center, outside the European Union, with FedEx or DHL. All packages are insured and require a signature on delivery.

4. Delivery time

The estimated delivery time is 3 to 5 calendar days, the same one you see at checkout. It is counted from when the package leaves our facilities and does not include order preparation time. The estimated preparation time is 1 business day. It is an estimate: it may be extended due to causes beyond our control, such as customs, weather, public holidays or the carrier.

5. Order tracking

When we ship your order, we email you the tracking number. You can check it at any time on our Order Tracking page (naishair.com/apps/aftership) or on the carrier's website.

6. VAT, customs and taxes

- Orders to European Union countries: we pay the VAT and customs duties. You will not have to pay anything more when you receive the package.
- Orders to all other countries: the import taxes, VAT and customs fees of your country are paid by the customer on receiving the package. Find out about your country's regulations before buying, because we do not know or control them.

7. If you are not there to receive the package

The carrier will try to deliver it and will contact you to reschedule the delivery. If the package is not delivered because you are not there, you do not answer the carrier, the address is incorrect or incomplete, you refuse the package or you do not pay the taxes that correspond to you, the package will return to our logistics center. In that case we will write to you so that you can choose: (1) that we reship it to you, with you paying the costs of the return and of the new shipment, or (2) to cancel the order, and we will refund the product amount minus the outbound and return shipping costs, and the taxes, tariffs and customs fees that we have paid and cannot recover. If you do not reply to us within 14 days, we will understand that you are cancelling the order.

8. If the package is lost or arrives damaged

We are responsible for the package until you receive it. If it is lost in transit or arrives damaged, you do not have to claim from the carrier: write to us at support@naishair.com with photos of the package and the product as soon as you receive it, and we will send you a replacement or refund your order.

9. Check your details

Make sure that your address and phone number are complete and correct before paying. If you need to change them, write to us before we ship the order.

10. Contact

For any question about a shipment, write to us at support@naishair.com.