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Your questions, answered
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How long does shipping take and how much does it cost?
Shipping is free on all orders. We ship with FedEx or DHL, insured and with signature. Estimated delivery is 3 to 5 days from dispatch, plus 1 working day for preparation.
Will I have to pay customs?
In the European Union, no: VAT and customs are on us. In all other countries, import taxes are paid by the recipient.
Can I return them?
Yes. You have 15 days from receiving your order, without giving any reason. Return shipping is at your expense and the product must come back unused. See the returns policy.
How do I choose my shade?
Choose the colour that matches your hair from mid-lengths to ends, not the root, which is always darker. If you're unsure, send us a photo in natural light on WhatsApp.